Purchase and Privacy Policy

Security Policy

Payments are processed securely through trusted third-party payment processors that comply with PCI-DSS standards. Dear Mom does not store or have access to your full credit card information. All pages transmitting sensitive information are protected using industry-standard encryption technologies (HTTPS/TLS).

Delivery Policy

Tickets are a digital purchase; no physical ticket will be provided. You will receive a confirmation email shortly after purchase to the email address provided at checkout. For admission to the event, please provide photo ID and be prepared to show your purchase confirmation via email or a printed confirmation page.

Return Policy

Any approved refunds are subject to deduction of non-refundable processing and transaction fees charged by third-party payment providers. After March 31, 2026, all ticket sales are final. In the event of cancellation, refunds will be issued within 8 weeks, excluding non-refundable processing fees.

Regional Center & Self-Determination Funding, Attendance & Non-Transferability Policy

We understand that emergencies and unexpected situations can arise. Because Dear Mom commits conference-related costs in advance for each attendee, registrations funded through Regional Centers remain payable even if an attendee is unable to attend at the last minute or does not attend. Registrations are issued to a specific individual and may not be transferred to another person under any circumstances. All ticket sales are final after March 31, 2026.

If an attendee is unable to attend, they must notify Dear Mom directly as soon as possible. Attendees should not contact their Regional Center regarding attendance or reimbursement without first communicating with Dear Mom.

Vendor & Exhibitor Policy

Vendor booth purchases are separate from conference admission and require a separate registration. Vendor fees cover booth space only and do not include conference seating or attendance.

Vendor fees are non-refundable, except in the event of conference cancellation. Any approved refunds are subject to deduction of non-refundable processing and transaction fees charged by third-party payment providers.

Vendors are responsible for staffing their booths at all times during exhibitor hours. Booths may not be left unattended. Dear Mom, is not responsible for lost, stolen, or damaged items.

Vendor invoices will be issued separately and must be paid in full by March 9th, 2026 to secure booth placement. Booth space is not confirmed until payment is received. Failure to submit payment by March 9th, 2026 may result in release of the booth space without obligation or liability.

Privacy Policy

General

We are committed to protecting your privacy. This privacy policy explains what information we collect about users of our website and how we use it. Our website may contain links to other sites that are outside our control and not covered by this policy. If you access other sites through provided links, their privacy practices may differ from ours.

What information do we collect?

We collect information when you fill out a form or contact us through our website. You may be asked to provide your name, email address, mailing address, or phone number. We may also collect non-personal information such as IP address, browser type, device information, and site usage data for analytics and site improvement purposes.

How do we use your information?

Information collected may be used to:

Improve customer service and respond to inquiries

Send emails related to your inquiry, registration, or occasional updates and relevant information

Marketing Communications

For those who register for a service, product, or newsletter, we may send relevant communications. All marketing emails include an option to unsubscribe at any time.

Disclosure of Information

We do not sell, trade, or rent your personal information to others.

Cookies

Cookies may be used for site functionality, analytics, and performance tracking. You can disable cookies through your browser settings; however, some site features may not function properly.

Online Privacy Policy Only

This policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to this privacy policy.

Changes to This Policy

Any updates to this policy will be posted on this page.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

California Privacy Rights

California residents may have additional rights regarding their personal information, including the right to request access, correction, or deletion of their data. Requests may be submitted to hello@dearmomco.com.

Contact Us

If you have any questions regarding this policy, please contact us at: hello@dearmomco.com